CUSTOMER CARE

The company Fedemsport Internacional S.L B-93004034, owner of the brand CUATRO by fred, offers remote sales services of luxury accessories for all sports activities and direct or indirect associated services in these activities.

available at URL :

http://www.cuatrofitness.com 

and 

http://www.cuatrofitness-shop.com

 

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

EU: +34 627 621 626

or send us an email to:

frederic@cuatrofitness.com (Europe)

rosane@cuatrofitness.com (Middle East)

CUSTOMER POLICY
Privacy Policy

 



Object:

 

The company Fedemsport Internacional S.L B-93004034 offers a service distance selling luxury accessories for the practice of sport and physical activity and all other associated services directly or indirectly in this activity , available at URL : http://www.fredericmorlaix.com (hereinafter referred to as the "Website"). Online ordering of products offered by Fedemsport Internacional implies unreserved acceptance by the customer (hereinafter referred to as "Customer" ) of the General Conditions, which he was able to advance , take notice.

 

Specific conditions may supplement these Terms of Sale, including transactions with professionals and distributors, in this case, thank you to refer to the terms and conditions of your contract.

 

Customer may see as much as he wants information about the terms of sale and use of the website at any time by navigating through the menus of the site. This information is fully accessible to him. All customers and partners subject to the terms and conditions will be informed of changes in the past through newsletters that users receive periodically. For others, they will be notified each time orders.

 

Telephone assistance services are operated jointly by the company and its partners Fedemsport  Internacional.

 

Requirements for the use of services:

 

To place orders on the Website , the Customer must be at least 18 years and be legally able to enter and use the Website in accordance with these terms and conditions.

 

Customer also guarantees the truthfulness and accuracy of the information provided.

 

Applicable law :

 

The parties agree that the contract with the Customer is subject to French and Spanish law.

 

Steps taken control / Run

 

The online ordering process includes at least the following steps:

 

The customer selects the product of choice.

A description of the product and its cost will be displayed according to their statusThe customer is prompted to accept these Terms and Conditions by checking the box provided for this purpose

The customer chooses the payment method

The Customer is requested to provide contact information unless he chooses a payment method preserving his anonymity. All required data is indicated by an asteriskAfter payment, the customer is informed of the order confirmation .

Fedemsport Internacional. processes the request and inform the customer by return emailThe product is manufactured and shipped to the customer

Validation of an Order

 

The order placed by the Customer shall be considered effective only when the payment centers concerned have given their consent to the transaction in question. In case of refusal of the centers , the order will be canceled automatically by the system, and the customer will be notified .

 

Receipt of orders

 

Customer may obtain and access to essential information on its orders directly addressing Fedemsport Internacional at the following email address : frederic@cuatrofitness.com

 

The Customer shall provide Fedemsport Internacional , personal information that are necessary to identify past by the Customer . No order may be made anonymously. Customer a right of withdrawal and modification of personal information in accordance with the guidelines of the CNIL.Fees and Payment MethodsProduct prices are indicated in Euro VAT included depending on the issuing country VAT, namely Spain. (VAT rate to 21% on consumer products to January 1, 2014). In the shopping environment by companies in Europe, the VAT exemption is only possible providing a valid VAT number from us before placing an order .The accepted payment methods differ depending on the selected product. In general, payment methods can be used are the payment by credit card, credit cards accepted are listed on the Web Site, Paypal is accepted.The payment account is accepted for our professional partners are current with their payments and whose application for account opening and outstanding previously required has been completed and accepted by our services, why thank you to contact our commercial service.

 

Penalties for late payment:

 

In case of late payment, a penalty of 10.75% (2013 guideline), had to apply to the amount, and 15 € processing fee for orders over or equal to € 99. For orders below this threshold, the increase will be 7.50 €. The delay penalty due course the outstanding invoices. Fedemsport Internacional, can freely choose by any means cover the debts instances.

 

Right of withdrawal:

 

Exclusion of right of withdrawal: In accordance with Article L.121- 20-2 of the French Consumer Code, the Customer is informed that the right of withdrawal can not be exercised for contracts to supply services whose execution started before the end of the period of seven days. The client may nevertheless waive his right of withdrawal. We will consider as a waiver of the right of withdrawal in each financial client validation or purchase made on the site. By default, the client can keep for 180 days a basket on our device. Access to dematerialized as the service platform services is on a monthly basis and payment is quarterly. The client can request a refund of the current quarter if he decides not to use the service. However, it may cancel the subscription for the next quarter .

 

Tracking Your Order

 

When you place your order you will recieve an e-mail with a tracking number with which you can request the state of your order.

 

You will automatically receive a confirmation notification when your order has been shipped.

 

We want to make things as easy as possible and we allow anyone else from the shipping address to receive the order.

 

The shipping service will require someone to sign the receipt in order to receive the package. This signature will be stored on paper or digitally for security reasons. Any signature on the delivery address will be considered as a proof that we have delivered your order successfully.

 

On all on-line orders we admit an alternative shipping address than the address of your account or credit card address. For security reasons this service is available at our discretion, and we reserve the right to ship only to the billing address (associated with the card) or verify further details with our clients prior to shipping to a different address.

 

If you made a mistake when entering your address, please contact us immediately to change the address.

 

If the carrier can not obtain a signature from someone at the delivery address, it will be returned to the nearest distribution center. The carrier will leave a notice with instructions for collection or delivery retry.

100% Secure Ordering

 

 

I'm Secure:

 

The website has a payment system SSL 3.0 (Secure Socket Layer) that encrypts line with a key of 128 bits, the credit card number of the customer. Other methods of payment are secured by the operators concerned, and based on all the gateways of our financial providers already secured themselves, by its own technologies.

Back' payments via PayPal are also secured by PayPal via SSL technology. In the case of operations conducted via other operators encryption technology is identical and uses SSL encryption.

 

Force Majeure:

 

Fedemsport internacional S.L, accepts any liability for any breach of its contractual obligations in the event of a force majeure or unforeseen circumstances, including, but not limited to, war, disasters, fires, internal or external strike, failure or internal fault or external, and generally any event does not allow the efficient execution of orders. Fedemsport Internacional S.L, cannot be held responsible for any problems that may occur when secure transactions. That responsibility rests with different agencies providing these services.

 

Confidentiality and protection of user data:

 

The information provided by the Customer on the Website allows Fedemsport Internacional S.L, process and execute commands. Pursuant to Article 32 of the Data Protection Act of 6 January 1978, the indispensable Fedemsport Internacional S.L to process and execute the commands, are indicated by an asterisk in the pages of the Web Site. The other information requested, to which the response is optional, is intended to better understand the customer and improve the products that are offered. The processing of personal data is carried out by the Client Fedemsport Internacional S.L, who is committed to ensuring an adequate level of protection of the information provided to ensure compliance with the privacy and fundamental rights and freedoms of individuals. The Customer is informed that his bank data will be kept for a period of 180 days required in the fight against payment fraud. Banking data is encrypted and stringent security measures are taken against them. Accordance with the Data Protection Act, the Customer has a right to access, modify and delete data concerning them (Articles 38 to 40 of the Data Protection Act of 6 January 1978). The Customer may not oppose the processing of his personal data for legitimate reasons. The Customer may exercise its rights by sending a letter to the controller of the data, with Fedemsport Internacional S.LProtection under Intellectual Property :All content of the Website and all intellectual property rights including those relating to public moral image and stakeholders of the platform are the property of Fedemsport Internacional, and, if applicable, the company publishing the site. It is granted to the Customer any rights to the content and intellectual property rights of the Website.Any implementation of hypertext links to the site www.fredericmorlaix.com/es must subject to prior written consent of fedemsport Internacional S.L administrator and its issuer.Any unauthorized use of all or part of the Site content and intellectual property rights may be subject to legal proceedings against offenders in all territories.

 

Protection under Intellectual Property :

 

All content of the Website and all intellectual property rights including those relating to public moral image and stakeholders of the platform are the property of Fedemsport Internacional, and, if applicable, the company publishing the site. It is granted to the Customer any rights to the content and intellectual property rights of the Website.Any implementation of hypertext links to the site www.fredericmorlaix.com/es must subject to prior written consent of fedemsport Internacional S.L administrator and its issuer.Any unauthorized use of all or part of the Site content and intellectual property rights may be subject to legal proceedings against offenders in all territories.

 

Use of the Website and Brand Fedemsport Internacional :

 

Fedemsport Internacional is not responsible if the customer can not access the Web Site, partly because of maintenance or if access is interrupted at any time whatsoever, or if any defect , independent of its will, prevents to perform an operation . Fedemsport Internacional, does not guarantee that the Website is free from computer viruses or other defects independent of his will, in view of technological developments in this area.All teams manage the development of the site agree to them to ensure a major and significant technological site and audited regularly, including through the implementation of technologies for filtering and content analysis and transactions.

 

Using of Cookies :

 

Setting a cookie: A cookie is a text file that includes information relating to the navigation of a visitor. Fedemsport Internacional, need to implement a Cookie as part of a purchase on the site to keep track and thus facilitate management Cart . This file is automatically deleted when the customer leaves the site, or it clears the cache of the browser.

 

No personal information that could be exploited by Fedemsport Internacional and its partners are in this file, and are not transferred to third parties.

 

Fedemsport Internacional, informs the Customer that may oppose the registration of " cookies" by configuring their browser in the following way : • For Microsoft Internet Explorer 7.0 and others: 1. Select the "Tools " menu (or "Tools") , then " Internet Options " (or " Internet Options" ) . 2 . Click on the "Privacy" tab (or "Confidentiality") 3 . Select the desired level using the cursor. • For Microsoft Internet Explorer 5 : 1. Select the "Tools " menu (or "Tools") , then " Internet Options " (or " Internet Options" ) . 2 . Click the "Security" tab (or "Security" ) 3 . Select " Internet" then " Custom Level " (or " CustomLevel " ) 4. Find the " Cookies" and choose which suits you • For Netscape 6.X and 7 option. X / FireFox , Opera / Safari 1. Choose "Edit" > "Preferences" menu 2 . Privacy and Security 3 . cookies

 

Identification of structures and Legal Information :

 

Company responsible for the operation of the Website:

 

www.cuatrofitness.com is a Brand Of FEDEMSPORT

 

Internacional SL (SPAIN) Head office address :

 

Calle Nuestra Señora de Gracia, 6 - edificio Esla Atico 29602 Marbella (Malaga) Spain

 

Recorded Limited Compagny joint stock company with the Registry of Malaga

CIF : B-93004034

 

Phone: +34 627 621 626

Publishing Director : Frédéric Morlaix Editorial

Director : Frédéric Morlaix

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© 2015 CUATROFITNESS by Frederic Morlaix